Done-For-You Services, CRM Setup & Getting Started Guide
Live Webinar with Vanessa Roberts
(Raw transcription; not proofed for grammar or spelling.)
Click here for Google Doc of the transcript.
[0:01] Vanessa: Hello and happy Monday. Good morning, Martin. Hey Carlos. Hey Adele. See, everybody's still coming in. Our attendees are racking up, I think, and let me know what you saw. I think we got our time zone situation sorted. All calls are on noon Eastern on Mondays and not 4 p.m. Pacific or whatever we said last week. Hey, Sven. Hi, Chris. Okay, Chris gets to be here live. That means I think we sorted out the problem. It's crazy, because I worked last week to get them all updated to show noon, Eastern, and darn if I didn't get a message on Facebook yesterday that they were still saying 4 p.m. incorrectly. So I went through, fixed it all again, checked it, triple checked it, saw it again this morning, and I sent out an extra reminder manually, because these calls are for y'all. They get better the more of you can attend live, and you get more out of them if we're live. So I definitely want to do everything I can to make sure all of our friends can be here together.
[1:02] Vanessa: All right. Hey James, great to see you here. Kevin, hi. Terry, hey. Okay. So as you can see on the screen, we're gonna focus on your questions. I have been gathering up all of the questions asked from our new small batch system members. You've been invited to join us from the Micro Reach Mastery community and we are very, very glad you're here. I do want to focus on making sure you get up and running. We have a lot of veteran small batch folks who these calls won't necessarily be of the highest value, but I think a recap and a review never hurt.
[2:02] Vanessa: I am also, you'll notice in the smallbatchsystems.com members area, kind of refreshing the layout, the aesthetic, making things a little more easy to navigate. As you, I hope as you know, we had not anticipated the MicroReach Mastery members requesting the additional access, right? So the upgrade to joining the small batch system was in response to demand. So I hadn't done necessarily a refresh in housekeeping for a new company in our membership site. So I have been, I have spent the past week updating the website, making the navigation friendlier, sprucing up the just the aesthetic and making in response to your questions making some things more prominent—how to join the Facebook group, how to get to the live training replays. So that is all refreshed in the small batch system members area and that is purely in my attempts to improve your experience with the course. So I'm always open to suggestions, feedback, etc., so please don't hesitate in the Facebook group or in the ticket desk to let me know what you're thinking.
[3:26] Vanessa: I don't necessarily, I'm not able to implement every request, but I do my best. And also your questions, if I see them more than two or three times, I know that I need to address them widely. So that's what we're going to do today. This is a compilation of the most frequently asked questions in review. So as we go along, if you haven't seen your question yet, we're probably going to get to it, but we will drill down. So if you want to discuss the topic, the question, the answer, et cetera, please jump into the chat and help me know how to expand. I don't want to leave a question with any vagueness. I want to make sure that I've answered it completely before I move on.
[4:08] Vanessa: All right, awesome. Badra says we got the webinar link sorted, great. And thank you for letting me know, Badra, that it was so wonky yesterday. That was a great catch. And I think it's helped a lot more folks get to be here with us live. So we all appreciate you very much.
[4:21] Gordon says I thought I was booked for a small group thing on Thursday, but got no notification. Yes, so that was our final scheduled small group session. And so I'm sorry you missed it. We did send out notifications. I'm sorry that you didn't get it. Now we do respond to demand, so Gordon here is telling me that he didn't get his small group session. And I have seen that from other folks as well. So I wanna let everybody know that we are going to continue holding small group sessions. These are sessions where no more than 25 people can enroll on a call so that it's a call much like this one where we do Q&A. There's no real prepared criteria, there's a standard format, but anything you need that you need a little more personalized help on, we're gonna cover it on those calls. So I am going to be rolling those out and making them available in addition to these Monday calls.
[5:21] Vanessa: You do not have to participate in one. They are one at a time. So you don't enroll for a session—I'm sorry, you don't enroll for a sequence, you enroll for a specific session so that you can get some one-on-one support in this small group. So that is in addition to these Monday calls and you don't have to participate. It's there if you need it as an additional resource.
[5:43] Vanessa: Yes, Anthony, absolutely. So I will be posting it in the Facebook group. I will be putting it on the Small Batch System homepage and I will be emailing out information for everyone because not everyone is on this call, of course, but I do want to make sure that that word gets out. If you need, and it's kind of a midway point between the support desk, these calls, and one-on-one coaching, which is not really feasible for a lot of folks, right, the one-on-one coaching, right?
Done-For-You Services Overview
[6:22] Vanessa: Alright, so without further ado, we're going to jump into your questions. Again, as we go, please jump in with any follow-up or clarifying questions. Alright, so what done-for-you services do I get with my small batch system membership? So the additional done-for-you services that were never included in the MicroReach Mastery course, but you do get as a small batch system member are: CRM setup. So your MicroReach Mastery CRM, you get that set up and that includes the domain configuration, the technical, the DKIM, the SPIF and the DMARC. So we will help you with that. Email warm-up assistance, which is guided reputation building. This is done through your native email inbox, not your CRM. We went into great depth about that last week, and we can talk about that more if you'd like to. And contact list building—you can request a targeted niche list of email addresses every single day as a member. So the result, my goal and the result is you focus on your business and we handle the technical, the tasks, and the complexity. So is there any questions about the done-for-you services that you get with your membership?
[7:47] Vanessa: All right. I've never seen my 7,500 leads. Are they in the CRM somewhere, Chris? Fantastic question. I have to follow up and ask you, did you request your list? So when you request your list through the request form, the 7,500, which is a bonus from your bundle purchase from MicroReach, you submit a form telling us the target you want to focus on, and then our team cultivates that list and delivers it to you as a downloadable link to a CSV through the support desk. So it comes from the email address, help@getsupport.biz, and it's in your ticket library, your history, inside the support desk. So if you'll let me know if you have requested it, and if you have accessed your support desk account to check and see if it was delivered.
[8:37] Vanessa: Okay, so your first step Chris is to go to microreachmastery.com, go through the course and in those modules it walks you through how to request your list and then we'll get it together and we'll deliver it to you. Awesome.
[8:50] Vanessa: Let's see, how do we know the warmup of the email is done? Richard, once our team has completed the email warmup assistance that you request through a done-for-you request form, it takes seven to 10 days. You will receive an email notification from our support team letting you know that it's complete and you're ready to send your campaigns through your Small Batch System CRM.
[9:12] Vanessa: What do I have to do before the CRM setup? Steven asks, so you can request your CRM setup immediately. While it is being set up, we recommend that you continue to request your lists, your email contact lists every day, and you perform the email warm-up assistance done-for-you tool, right? So all of those three things can happen simultaneously, so that once your email address is warmed up, you have a huge stockpile of leads, and your CRM is set up, and your email address is warmed up, okay?
[9:49] Vanessa: So Mary asks, can you go over what happens once a campaign is live, and the results, and what you do with them? So much open, deleted, etc. So Mary, once a campaign goes live, you are able to monitor inside your CRM on the dashboard, the opens and the clicks and the replies, et cetera, okay? The engagement amplifier tool is segmenting your list into starts at cold and it segments it into warm, hot, et cetera, right? So that segmentation is happening on its own and it's done through tags on the contacts. So as you are putting cold emails into your campaigns, the system by default by nature is showing you open to clicks etc. You can see that in real time and in the background the functionality of the Small Batch CRM is applying those hot warm tags, cold hot warm moving those around so that once you build your hot list or your warm list up to an amount that you're ready to start sending marketing material to, right, then you can just select the warm list to send your core messaging.
[11:02] Vanessa: How do we personalize the subject line, Kevin? Is that in your done-for campaign setup request? You can do that through editing any of the done-for-you campaigns prior to request. You can download the campaign from the members area and you can edit the campaign however you wish and then when you request the campaign you simply choose “I have my own campaign” and you upload that document back giving it back to the done-for-you team. Alternatively, if all you want to change is the subject line you can select it to be loaded as is into your CRM, and then simply enter into the campaign before the launch date of that campaign. So if you requested it to start tomorrow, you have all day today to look at it inside your CRM. You can simply type and change the subject line yourself. So whichever way you find easier to do, you can do it either way, but both work.
[12:12] Vanessa: I've used the support desk several times. Why do we always have to… an email about how the support… Chris, I'm sorry, I don't understand your question. Are you referring to… Okay, whenever you open a ticket, you do get a confirmation message that we've received your request. Is that what you're referring to? And you feel like that's confusing when you're awaiting a response. You want to be able to turn it off. Our system will always confirm that we have received a request from you. That is the first response to any ticket.
[12:42] Vanessa: Okay, if my email address is being warmed up should I not see any of the activity? I have the mail app on my iPhone and never see any activity. So what you'll see are sent messages out of your inbox if the account is being warmed up, but then we do go in and clean up after ourselves and remove all of the activities. So it could be that the content was sent, issued and handled and then cleaned up after so that it's not there any longer. That could be what's going on, but yes, it happens in real time in your email account when your account is being warmed up.
[13:29] Vanessa: Let's see. How do we send a test email? Inside your CRM you would just draft an email and use the test function. Is that what you mean? You're absolutely welcome, Kevin.
[13:38] Vanessa: Chris, no, it's after that. If our team is still working on getting your solution—okay, so he's saying it's after the initial confirmation. So the system sends a confirmation and then our team, if we're not able to answer it in a single touch, like we get the ticket, we open it up, we read it. If we're not immediately able to resolve it in that moment, we do let you know that we are working on it. So it is an additional confirmation. Is that what you're referring to?
[14:09] Vanessa: Let's see Gordon asks does any of that set up process change if we have no other campaign than Brian's which we are waiting on? No, you still need to set up your domain, set up your CRM, set up your warm up your account. You still need to do all of the warm-up prep, follow the done-for-you system as it is laid out, no matter what you're promoting Gordon, please.
[14:30] Vanessa: How many leads can be in one campaign? If I combine all my leads, focus on Brian's coming offer, could it be 20,000 or more? Antonin, absolutely not. These are cold emails. The entirety of the MicroReach Mastery system, the entirety of the Small Batch system is predicated on if you are taking a cold lead list, you mail no more than 50 contacts in a campaign per day from a single sender email address. Your goal is to take those cold emails in these micro campaigns, these micro messages, identify the warm using the engagement amplifier, meaning they open, click, reply, take action on from the cold batch. They identify themselves as warm, and once they're warm, then you can send to larger lists. I have a question slide on that that we'll get to and we'll go deeper into that.
[15:35] Vanessa: Brett, yes, honestly, I meant to say this absolutely first. The legal team still has the NDAs. They have not released the NDAs for Brian's new offer. I meant to front load that into this entire call. I'm so sorry. We expected to have it out before last week. It did not happen. We cannot rush lawyers, as you know. But now our goal is this week. And as soon as we have it, I will make a very big noise about that for all of our members, making sure that you know that the NDAs have been sent out to you for execution and then only once those have been executed will we privately share the email campaign, the content, the target niche, etc., etc., etc. So this week. No Kevin, you didn't miss the NDA.
📌 Email Account Setup and Management
[15:59] Vanessa: Let's see, I went through several trainings. This is fantastic, Chris, that's great. It is my understanding that we can provide three email addresses on a domain for warm-up. Do what—okay, so Chris, if you are self-managing, the maximum number of email addresses that can be safely sent from on a domain is three. The micro reach mastery CRM, which is the exact same as the small batch system CRM—imagine those merge there, it's all one now, it's the same thing—this account is set up with the ability to send from one domain, one sender, one campaign at a time, so that you can master sending micro messages, okay? When you are ready to upgrade, when you are ready to scale up, we do have a process where you can purchase a pro account from Go High Level. You're paying them, not Brian, and we will help you migrate everything you've built in the small batch CRM over to a pro account which will allow you to send from multiple domains and multiple senders and we will continue to provide done-for-you services and support. However, the micro reach mastery CRM, the small batch CRM was designed explicitly to put the training wheels on cold email marketing and that's why there are those limitations on the CRM provided with this course. Okay, so yes, eventually you can send from three senders per domain safely as long as you're sending fewer than 50 contacts to those from those three addresses.
[18:12] Vanessa: What list should we request for Brian's offer, Badra? We're going to disclose that only after the NDA is signed, but we will get into it. I know it's got darn lawyers. We need them. Can't live with them. Can't live without them, right?
[18:25] Vanessa: For sending subdomain, when we submit to D, done-for-you, Joe, right? Where do we make the subdomain on our DNS register or go high level? Joe, we don't recommend you send from a subdomain. That's covered very thoroughly in the training, so I'm not gonna get into it here. Inside Go High Level, there is a function for that. So inside your CRM, during the setup, you can set that up, and that is through Go High Level. So don't set it up on your DNS from your registrar from your host, okay?
[19:06] Vanessa: My job has been monopolizing my free time. Okay, objection, Kevin. Tell them to stay in their lane, right? Boundaries. Yep, so I need the extra time to go through the training. Yes, we have not released the NDA, so we don't have any information on that offer. But once it's released, we will train on that offer then. So you haven't missed anything.
📌 Small Batch System Charter Membership
[19:28] Vanessa: All right, so let's see, next slide. We've got, what is the Small Batch System charter membership? So, the Small Batch System was a course that we designed and developed about three years ago. It was an introductory course for cold email marketing in general. It was when Google and the ISPs were, they had gone through a massive shift in how they were crushing out online marketers so that they could basically extort money for ads. So they were doing everything they could to make email marketing not profitable so that online marketers would pay them for ad space. So we designed a solution that was the small batch system. We figured out how we could deliver small batches of email without triggering the Google flags that put you in spam, that put you in promotions, that make you get filtered out of the inbox, right? And we built the training on that called small batch system. We did not have a CRM built at that time, okay? We did provide done-for-you services, but they were provided on six, I believe, platforms that we did not own or control or have any vested interest in—Brevo, GMAS, Instantly, et cetera—that we recommended you purchase or you set up and that we would provide the done-for-you services for you in those platforms adhering to the small batch system.
[21:17] Vanessa: Over the course of the past three years we developed the CRM that you all know and love today. We developed the engagement amplifier tool that automates the segmentation process. Now that is only available in the small batch CRM. We cannot build that functionality into any other platform. You can emulate it manually. You could build your own workflows. You have purchased the education that teaches you the principles and how to do it, but it is built into the small batch CRM. So small batch course was expansive, right? Lots of training, lots of content about cold email marketing in general, three years worth of content. When we launched the micro mass—micro reach mastery course—our vision for that was a capsule course, absolutely everything you need laser focused on exclusively using the CRM to deliver micro batches and take a cold list to warm. So, we cut out a lot of the fluff, trimmed all of the fat off the small batch system. We didn't talk about the other platforms. We didn't talk about how we tested them extensively for best results and how we tested the emails for subject line deliverability and spam. We removed all of that and made the MicroReach Mastery system and provided the exact same CRM.
[22:52] Vanessa: Now, because you purchased the MicroReach Mastery CRM, which was the nuts and bolts, the real meat of the SmallBatch system course, when the MicroReach Mastery community had an outcry for ongoing training, a Facebook mastermind community, these weekly calls and done-for-you services, we said, look, the solution is simple. Let you guys join SmallBatch, but not charge you that $1,000 course. So, what you've got is all of that huge course, the three years worth of content, etc., lifetime access for no fee, right? With that comes priority support, the exclusive benefits of membership, which are all of the done-for-you services, and the locked-in pricing, the $197. We will be charging more if we ever open this up again. As you know, we are very committed to not having too many members so that we don't sacrifice providing great support and services for you guys. And another way we can control that is to charge more. I always tell my husband, who is a contractor, if you are too busy, you aren't charging enough. The demand is higher than your price tag. So raise your price tag. Don't work more, work smarter, not harder, right? So you guys are locked in at this pricing. So when we charge other people more, it will not affect your pricing. So that is what the small batch system is to you as MicroReach Mastery members.
📌 List Generation and Domain Setup
[24:42] Vanessa: All right. I'm going to jump into the questions. I've been requesting my done-for-you leads daily. We can only include five cities in a state. That's correct, Chris. What radius around the cities is included? That is a really great question. So the way we generate these lists are we scour the internet for businesses that advertise that they service the city you chose. It is not based on their physical location, so it doesn't matter about radius. If a business in Georgia or in Tennessee advertises that they service a small town outside of Atlanta, Smyrna, where I live—if they advertise, if they market that they service Smyrna, then you are going to get that business on your list. The idea here being if you are selling local marketing services to a business who services Smyrna, then you can talk to them about working with a business that services Smyrna, right? So the best thing you can do, if you're looking to cover the majority of a state is to pick the five largest cities in that state. Then you're going to get the most results of businesses saying that they service those areas. Does that make sense?
[26:12] Vanessa: I requested account warm-up but did not get a completion email status for domain. Samir, you can always follow up on any of the tickets that are sent to you with status or confirmation, asking for more information, status or confirmation, anything that you have a question about. You can also log in to GetSupport.biz and check your ticket history to see if maybe that email did go to you and you just didn't receive it or see it. We talked about that on last week's call on how to work the support desk, so I'm not going to get too much into it right now. I will just recommend that you watch last week's training if you have any questions about using the support desk.
[26:51] Vanessa: Okay. Is there somewhere we can look and see if our contacts are marked cold, warm, or hot? Yes, Kevin, inside your CRM any contact that's been marked warm will have the tag warm, any contact that's hot will be marked hot. So yes, that's all segmented out for you right inside your CRM.
[27:07] Vanessa: Where is the membership area? Can I find the replay of this? Okay, so inside smallbatchsystem.com on the members only tab is where you'll find all of the replays. I think I have a ticket or a slide on that, and we'll talk about it.
📌 Small Batch vs. MicroReach Mastery
[27:29] Vanessa: Okay, so how is Small Batch different from MicroReach? I kind of talked about it a little bit. MicroReach is just laser focused on the strategies, not on using different platforms, but just using the strategy in the singular platform, the MicroReach Mastery CRM, which is the Small Batch CRM. The Small Batch system is more—the course is more cold email marketing in general, less tactical but now you have both.
[27:50] Vanessa: How does a small batch system help me scale beyond 50 emails a day? Right, that's the goal to take your cold emails that you are carefully sending to only 50 contacts from an email per day. But with the small batch system you're able to use our done-for-you services, so enlist a trained professional team to manage your daily tasks. So every single day you can have emails being sent to the 50 contacts as they work through your campaigns and they go from cold to warm to hot, right? So our automated warmup sequence on your native email inbox is going to jumpstart your sender reputation so that you get better results from the get-go. You'll get more emails opened and clicked because more will hit the inbox because you warmed it up before you started sending, okay? This is sophisticated CRM automation. You don't have to manually check for your opens and clicks and replies, et cetera, every single day. This is being automated for you. All you have to worry about is filling that funnel with cold emails at the top, and they're gonna work their way into being warm and hot simply by working the process, the real-time monitoring. Any deliverability issues, if you see your deliveries fall off, etc., we will help you monitor and maintain and resolve any trouble, any blacklists, etc., that you find your domain in. So this is how you can scale from 50 a day to 200 to 500 plus by working them through that cold, warm, hot funnel.
[29:48] Vanessa: So is the small batch system membership currently open? I touched on this. No. Actually, right now, we are at capacity. We are not taking new members. And like I said, if this opens up to the public in the future, if we ever, you know, sometimes folks don't stay members. If for any reason we decide to reopen this, our next price increase we do anticipate being $247 a month. But again, you are locked in. So if you ever see a price tag or a notice of price increase, that's not for you. You are locked in.
📌 Done-For-You Setup Training
[30:23] Vanessa: So is there training inside the Small Batch System course for the done-for-you setup? So yes. So we've talked a lot about requesting these services. I've had folks say, oh, I sent in a ticket asking for my email warm-up or I send in a ticket asking for a list. So don't do that, because it's just gonna delay you getting your service. Inside smallbatchsystem.com, we have a systemized process to allow you to request these services in the simplest way possible. It is a simple word text-based request form, but what that does is it queues your request with our done-for-you team, which is a dedicated team outside of the support desk to provide these services for you. They are delivered to you through the support desk, but they have to be requested via these forms.
[31:19] Vanessa: Now, when you log into smallbatchsystem.com, the very first thing you're going to see on the top left part of the page, quick start guide, the first link is complete walkthrough of the done-for-you services. I have done it on a couple of these Monday calls, but that is the most comprehensive training on using the done-for-you services in the correct order to maximize your results. And on every individual done-for-you page there is a short video under five minutes every time on how to complete that specific form and these videos have been fine-tuned over the past three years. If you will watch them they answer 99.999 percent of every question a new small batch system member has. But if you have gone through that training and you still don't understand, of course please come to get support up as we want to help you.
[32:15] Vanessa: All right I'm going to jump into questions. Suppose I set a campaign of 50 emails times three email accounts per sender per domain per day for a week. How and where in the CRM system can I see each contact's progress? Okay, so Sven, inside the campaigns you can see how many people have opened, how many people have clicked. Inside each individual contact you can see all of their individual activity and you can filter your lists to see everyone with the warm tag or everyone with the hot tag so that you can see an overall picture of all of the leads you've warmed up. Okay?
[32:52] Vanessa: I mean, the oh, sorry Carlos. I see a tail end to a question that's clearly a follow-up to another one. Can you give me the whole question in one so I can see it together? I can't see your other comment. Is there any disadvantages or problems to send with an email address, news@mydomain.com, and newsletter@mydomain.com, thanks. Bronson, I believe you're asking, should you use the word news and newsletter rather than a recognized human name like Bronson? There's no technical reason. Our studies have shown that using a recognized human name, person's name can have benefits when establishing authority and trust. All the emails you get from Brian come from help@getsupport.biz. We don't use brian@getsupport.biz, right. So it's not a hard and fast rule. If you are sending newsletters, I think that's a great way to start your email address. So it really is user specific, case specific and I cannot stress this enough, if something isn't working for you, we should test it, right? That's the only way we can see a real answer is a split test. And we talked about split testing in the MicroReach Mastery course, I believe on Tuesday, maybe session four, I think.
[34:19] Vanessa: I joined SBA Platinum, is there a predefined campaign I request to my account? Yes, it's in the done-for-you drop down, Smear, but I'm not gonna cross pollinate too much on that. But yes, it is a done-for-you campaign that's already loaded.
[34:32] Vanessa: How many of my businesses can you manage and warm up? Is there a limit? Asmath, there is not a limit. If you request an email account warm-up every single day, we will perform one every single day for you. Takes five, seven to 10 days to complete the process, but you can request one every single day, yes. You will want to upgrade your CRM to pro, otherwise, you have warmed up emails that you can't do anything with, and then you'll need to warm them up again later. So I would say only have them warmed up when you are ready to take action with them. And I do urge everyone to not upgrade to Pro until you're very, very comfortable with your CRM, with the reporting, with your list segmentation, et cetera, et cetera, et cetera. I will never ask you to spend money just for the sake of spending money. There's no reason to upgrade to pro if you have not completely mastered running the single campaign. Okay?
[35:28] Vanessa: Can the pro version handle unlimited email sources? Yes, Gary, depending on what level you purchase. I believe there's an agency level for $497 a month that can handle unlimited. But I don't work for go high level. So I don't know the intricacies of their account options. I do recommend that you review the account options that they provide and only pick what you need. A lot of times people feel like if they pay for more, they get better. That's not always the case, not always. But yes, if you're looking for unlimited, a pro account is the way to go.
[36:03] Vanessa: Do we have an ETA update on the AEO elite? Yes, Brett, I lit a fire under Damien's butt over the weekend and he's very apologetic that he hasn't gotten me what I needed. And so I'm gonna follow up after this call, but I am all over that for you, yes.
[36:21] Vanessa: I received three different emails lately with the first sentence being, “I hope this message finds you well” and you think of me every time. Scott, I'm sorry I put that ear bug in your brain. You'll never be able to see it the same way again. And yeah, that is a call back to the MicroReach Mastery training, but yeah. Thank you, AI.
[36:40] Vanessa: I was already a small batch member from last year and I joined MicroReach. I'm not sure exactly what I need. Can you explain why I needed MicroReach Mastery when I was already a member? Mason, if you were, well, it's a different training. Like I said, it's a more fine-tuned, intense, streamlined and updated training. So you had the benefit of that. And if you're already a small batch member, what you had that MicroReach didn't have were all of the done-for-you services. So it's a great pairing. So now you've got everything put together, right?
[37:17] Vanessa: What is the AEO thing? Mary, the AEO was a product that Brian endorsed and promoted that came from Damien Zamora that I don't even—and some small batch folks purchased it. And one of the bonuses was that we would help them market this product, this service, which is selling an AI service to local businesses. So we're coming up with a custom done-for-you email campaign. If you would like information on that product, this service, well, send me a support ticket and I'll help you, but I'm not trying to cross-sell. Just wanted to answer that question about the support ticket or the done-for-you email campaign. So sorry for blurring any lines, okay.
[38:08] Vanessa: When will Brian's offer be ready, Jose? We talked about that a little earlier. I guess you came in a little late. The legal team has not finished and produced the NDA for us yet. So we're hoping this week. So thank you for your patience. We've learned not to rush lawyers. So we're kind of at their mercy right now. But I will make a very loud noise as soon as it's available and I'll make sure you hear it Jose.
📌 Membership Eligibility and Features
[38:21] Vanessa: Okay, is the done-for-you services only for those small batch system members? Yes. So we do not offer the done-for-you services to anyone outside of the small batch system membership. So it is subscription based right, $197 a month. It's only available through a specific purchase, right? So you got access only because you had micro courage mastery. It is not open to the public and is not offered even to any more micro reach mastery folks as of right now, it is completely closed. And it includes the complete setup and optimization of your CRM, the ready-to-use assets, the done-for-you email campaigns, et cetera. I believe there's, oh, 125 now? There's so many email campaigns, I've literally lost count. My goal for 2025 was to add 50 new campaigns, and we blew that out of the water last year. And expert configuration done-for-you. This is the same team that's doing all of this for you. It's the same team that literally works for me and Brian. The reason they know what they're doing is because they do it for us and we're just expanding those services on to help you.
[39:45] Vanessa: Doesn't instantly have a CRM and is there a reason we should use the MicroReach Mastery CRM instead of theirs? Brett, instantly does have a CRM. It's fantastic. It's one of the six that we endorse in the small batch system and we do the done-for-you services for you through an instantly account. They are terrific. If I wasn't using the MicroReach Mastery, I would use instantly, okay? Why should you use ours instead of theirs is because the engagement amplifier system that monitors all of the activity in real time and moves your list from cold to warm to hot so that you can scale up without any tedious filtering on your own that is built into the infrastructure of the CRM, the MicroReach Mastery Small Batch CRM, it cannot be installed into Instantly or any other platform. If you're using any other platform you can absolutely use the same methodology, the same system, but you have to build it yourself, do it yourself, manage it yourself, etc. What we will do in the done-for-you services with Instantly is we will load the campaign for you, we will schedule the campaign, we will… but the engagement Amplifier is completely proprietary and exclusively available on the CRM that we built on the go high level platform. How about if I already have instilling? You can keep using it. Totally, absolutely. Yes, but the like I said, the automating of funneling your leads from cold to warm to hot is exclusive to the micro rich mastery CRM.
[41:24] Vanessa: Okay. As a MicroReach Mastery member, when can I upgrade? When I upgrade to Small Batch, do I get a second CRM account? No, no, no, no, no, no. It's the exact same CRM. You don't need to manage two accounts. You only get the one. But what we do is we load in all the additional content that was exclusively previously only available to the Small Batch system members into your MicroReach Mastery. Effectively, your MicroReach Mastery CRM becomes the small batch CRM. They are exactly the same, just more content on the small batch and now you've got it.
📌 Domain and Email Warm-Up Best Practices
[41:55] Vanessa: Let's see. Do we provide cold domains for email warm-up? No, no, no, no, no, no, so we don't recommend that approach and we don't provide them. So what you do is you obtain your own domain that you are going to focus on cold email outreach on. You set up an email address to get started in a webmail account. You give us the webmail ID password login credentials. We log into that single domain's single email address and we warm it up. This builds a sender reputation that is priceless. And then you use that warm domain in your CRM platform to send your mail, right? We're not doing spray and pray. We're not doing blasts. We're not gonna, like, treating them like burner phones where we don't care if they get blacklisted and we're just gonna send 50,000 emails at once. We're building a sustainable marketing business that can over time prove—oh, my computer's got doing something, hold on.
[43:21] Vanessa: I had feedback in my mic, sorry. That sustainable over time so you can develop a domain where you are able to send a million emails a day totally safe to warm contacts that are engaged, double opted in, looking to you as an authority that will pay you real money not just fly by night black cat blast emails and forget it.
[43:58] Vanessa: Why shouldn't I use cheaper burn domains? Same reason. Don't waste your time, like the tortoise and the hare. Slow and steady builds a sustainable business. Buying domains with the expectation that you're just going to burn them, you're just going to be constantly chasing that next fix with a new domain blasting out, getting poor results, never getting better results, like playing scratch and lose lottery tickets every day, right?
[44:27] Vanessa: Do I need to set up a DNS records like SPF and DKIM? Yes. So you do. We will help you. We have the done-for-you service, but you do need to tie in for your sender email address into the MicroReach Mastery CRM, the SPF, DKIM and DMARC. This we go into great training, great detail in the training with MicroReach. This proves who you are and makes you credible on the back end. So without this, you are way behind the starting line at a huge disadvantage with deliverability. So yes, getting this setup is a non-negotiable in your CRM. Any CRM you choose, but you definitely have to do this.
[45:13] Vanessa: How does one know if it's a cheap or burned domain? I get mine from Namecheap and I usually look for—Asmath, yes, no, no, you're buying—if you're buying a domain and you're handling it cleanly that's what we mean. I mean don't buy a domain with the expectation that you are going to burn it by sending 50,000 emails dumping them a single day because you don't care if the email goes blacklist. That's called spray and pray right. You just, you're not following any of the guidelines. The scammers and scammers do this, it's no work is being done to establish the domain. You just buy the domain, set up an email, and then blast out 50,000 email contacts in one day and you're treating it like a burner phone. When that gets blacklisted, you're planning to just dump it. So that's not the approach that we think you should take. So it's not that you're buying a cheap domain that's already been burned, it's that you're buying a bunch of cheap domains with the intention to burn them. Did that help clarify?
[46:19] Vanessa: So after the done-for-you email warm-up, do I choose done-for-you campaign setup? Yes, Frank, that's correct. And if you have any more questions on how to go through the done-for-you process step-by-step, do log in to smallbatchsystem.com and watch the complete done-for-you walk-through. It shows you how to do every single done-for-you in the order that will get you—
[46:35] Can we maintain the website with the domain we purchase? Yes, yes, yes, yes. You can turn it into a website. It can represent you. Yes, you can populate that domain. In fact, it only adds to your credibility if you have content on the domain that you're sending email from that is relevant to the emails you're sending, or that that content represents you as a marketer, as an agency, as a business, etc.
📌 CRM Functionality and Features
[46:53] Vanessa: I know we're jumping around. Can we accept payments through the CRM? Yes. The MicroH Mastery Small Batch CRM is a fully functional go high level account. You can set up your PayPal, your Wwise, your bank account information, et cetera, your preferred merchant service processor, and you can sell products and services through your CRM to market yourself. All of that is completely functional and available to you at no extra charge as part of the CRM. We don't have training, so to speak, on how to do it, because it's not a core part of the MicroH Mastery or SmallBatch method to take payments through there. However, because we know if you are using cold email marketing to promote your local marketing services, you want to get paid. This will allow you to get paid. So I do want to bring that to your attention, that yes, you can absolutely set that up and use that functionality. The money goes straight to you, there's no cut, there's no Brian takes 10%, et cetera, et cetera. No, it is your money, your way.
[48:22] Vanessa: Does CRM automatically move prospects through the pipeline? Yes. So the automated engagement tracking that we've been talking about, once it goes through the campaign, the engagement amplifier does track email clicks, open replies, et cetera, it updates the score from cold to warm to hot, and that moves it through the quote pipeline. So your goal is to take cold emails at the top of that funnel, feed them in, send emails every single day so that the people who reply and click, et cetera, are then identified as warm so that you can market more larger batches to them.
[49:02] Vanessa: Can you provide advice on how to build a domain that will be beneficial to us as newbies? Gordon, we can definitely look into a training on web design and web development. I can't get into it here, and we will have to talk about the differences in what your goals are, because somebody who is selling affiliate products versus someone who's selling local marketing products, their domain content would be different, but yeah, we can definitely talk about that. That's my bread and butter. I do that stuff all day.
[49:35] Vanessa: So let's see. I'm only halfway through the slides. This is going to have to be a two-parter, guys, because we're closing in on time.
📌 CRM Relationship with Go High Level
[49:42] Vanessa: Is the CRM the same as the go high level? Okay, so yes and no. We did use the go high level structure to build our CRM, because why start from scratch? It was already an established, highly functional skeleton, right? But what we knew was missing was people not knowing how to get started, right? Like, what do I say, who do I say it to? And also the complexity of monitoring a list from cold through warm through hot, monitoring that engagement so that you could grow and scale safely and effectively to a point where you could send 30,000, 40,000, 100,000 emails to viable prospects every day, right? Not cold scrape lists, but people who have engaged with you in the past, who see you as an authority, who trust you, who are more likely to purchase, we knew that the market did not provide that in any fashion on any CRM that I have ever seen. So we chose Go High Level because it is establishing, functional, and reliable, and we were able to implement our, I guess you could call it, we spliced our DNA into theirs, right? So we built an automation process in their workflows that we had built over the course of the past 20 years that we've been doing manually. And I do have an automation that I use now also. And with Go High Level, we are able to, because of the way our accounts are nested and yours are associated with Brian's, we are able to simply install it in the CRM for you without having to go in and tactically building it from scratch every time. So it was replicatable. So we were able to deliver to you the functionality seamlessly. It also allows us to provide the done-for-you services seamlessly. So again, this rolls back to you can absolutely use any email CRM platform that you choose to, but the functionality because we built it on high level and our accounts are associated with each other, it allows us to give you much better service.
[52:02] Vanessa: Let's see. Can we reply to clients directly from the CRM? Yes. So inside the CRM, you can see all replies, all inbound phone calls, everything. There is a communications hub inside the high level functionality inside the Small Batch Microreach CRM, where you can see every exchange activity, et cetera, from every individual contact. And in the communications hub, it comes in an order. So you're not hunting and pecking and searching for specific contacts to see what engagement or replies or communications they've initiated. It reads like an inbox, like most recent communication up top, where you can then go switch from the large campaign structure of email and just email one-on-one back and forth, much like a standard inbox. So yes, that is a functionality of the CRM.
[52:55] Vanessa: So do I need to resubmit my CRM request form? For any reason, no. If you've already submitted a CRM and you don't know what's going on, or if you have a change, or if you are waiting for a response, please don't submit a new request that's gonna just gum up the works, but please go to getsupport.biz and check your ticket history and see maybe we had a clarifying question that we needed you to answer before we could proceed. So you could have a ticket, an email request back to you where we're waiting on your answer. Like we can't move forward until you answer us. Alternatively, you can submit a new ticket asking for a status, asking for clarification. We may merge that ticket in if you already had an open one and then respond to the merged ticket, but don't send a new request. Please just follow up on the original request so that we can stay focused on getting it right from the first one.
[53:50] Vanessa: My emails being warmed up. However, I don't see an activity in my webmail service. Jose, you can send in a ticket if you want confirmation, but we do clean up after ourselves. So if the emails have been sent out and responded to etc, etc, etc, we'd like to give you back your account when we're come, when we're done without all of that garbage. So we clean that up after ourselves and mainly this is because if you're going to then sync that email into your CRM, we don't want to pull in all of that false, not false, but like activity. That's not part of your cold list because we don't want your first hundred emails to the pipeline etc, etc. We don't want our accounts listed in your warm emails for marketing. That's pretty much what it comes down to. So it's a syncing issue.
[54:49] Vanessa: Do you also take care of the A2P for our phone numbers? No, Kat, we don't set up any phone services inside the CRM.
[54:59] Vanessa: I second the training for how to utilize optimized domains for beginners. Your bread and butter stuff, Asbest, you got it. You want it, I'll figure out a way to do it. We'll talk about it.
📌 Upgrading to Pro Account
[55:08] Vanessa: When we upgrade to Pro, are we getting a full high level account with all of their other marketing features? Brett, yes. When you buy a high level pro account, we do have the stipulation that it must stay associated with Brian's account. And I will tell you why. You can choose any level of high level account you want. They start at $97 I believe and go to $497. It does not matter to us. You are paying high level. You do need to go through these very specific link that is provided inside the small batch system CRM upgrade to pro instructions, and that is because when you purchase your high level account associated with Brian, we are able to maintain security on the infrastructure that we have built into your MicroReach Mastery CRM, your Small Batch CRM, the engagement amplifier, these emails, this is proprietary intellectual property that I have built myself by my hands and my brain, these emails, hundreds and hundreds of emails. This is our intellectual property. We do not make high level snapshots public and we don't migrate accounts into random high level accounts. We do—high level allows you to put security on your snapshots so that they cannot be replicated or shared outside. Okay. This is the only way we can protect our intellectual property from being mismanaged, resold, et cetera. So there are very specific steps that have to be taken when you purchase your pro account and we will migrate everything out of your small batch CRM into that pro account. But we do ask that you please review the upgrade to pro training inside the small batch system to make sure that you do it in such a way that we can migrate and also protect our content. So yes, you can choose any go high level pro account you want. You can use all of the tools. It's completely, it's completely up to you, your business. Totally. But those steps have to be followed so that we are able to continue to provide you the done-for-you services that you want us to do for you. Okay.
📌 Lead Generation Methods
[57:24] Vanessa: Let's see, can we grow a list from YouTube or other organic methods? Absolutely. Yes, you are in no way limited to growing your list through the lists that we provide to you every single day. That is a solution that we give you. But you are not limited to that. I like to say you can scrape the internet, you can buy a list, you can put a fishbowl in a restaurant and tell them that you're gonna have a drawing and buy somebody lunch, right? However, you want to obtain contacts. You can use it, right?
[58:10] Vanessa: When you are generating your own leads through something like a YouTube channel, they're already warm, right? They don't come in cold, they come in as warm. We can, for that, if you're already doing this, then you probably have a method for capturing leads. But yeah, you would set up a lead form inside your Micro-H Mastery CRM, the ranking on that, anybody coming into that form, you would skip straight from cold, they would go straight to warm. They are immediately marketable if you generated a lead from an organic source like this. Yep.
📌 Engagement Scoring System
[58:40] Vanessa: How does engagement scoring work? So the dynamic scoring based on behavior, we've touched on it a lot throughout this whole call, but we can dig into it here. Every action that is taken that is measurable inside your CRM has a weight, right? So an open is great, a click is better, a reply response is the best—well, a purchase is the best, but we don't have products loaded in for sale yet, but that's Advanced Placement 101, right? So as these actions happen, the tagging system inside your CRM goes from cold, where when you first load them, they are cold, they have taken no action. When they start opening emails, etc., they get a tag warm, and when they click a link or more than one link, then they get the tag hot. It is more complex than that, but that's the general basis. It measures how engaged a contact is so that you are able to speak to them differently. And we talked a lot about that in the training. A stranger who you're trying to make your friend, you would speak to differently than an acquaintance who you're a little friendlier with, talk to them little bit more versus a true friend which you can talk to every day, they trust you, there's really no limit to the amount you can talk to them. So like that's the metaphor. I was gonna say metamorphosis, but that's not right. That's the metaphor we're going for is you are building a reputation, you're building a relationship with these folks, and the dynamic scoring of their behavior shows you how close you are getting and determines how you treat them.
📌 Marketing Multiple Niches
[1:00:34] Vanessa: Can we choose different niches? Absolutely. You are in no way limited. You can market different offers to different niches, to different people. We just want you to be very, very careful to segment, create your groups based on tags. It's important. So basically what you wanna do is don't send two offers to the same email address, right? So if you are sending multiple niches or multiple offers, you have to be careful about how you are managing those lists, right?
📌 Daily Email Volume Guidelines
[1:01:06] Vanessa: How many emails can we send per day? This is the big question, right? So new domains on the warmup to your cold emails, right? You wanna send 20 to 50, right? Cold outreach, you can load up 75 contacts because we're going to clean them for you, right? So new domains warmup, if you are not using the done-for-you email warmup, that's a 20 to 50 per day. I don't recommend you do that. I recommend you use our done-for-you account warmup. But if you're doing it all yourself, keep it real, real low. Once your email account is warmed up, then you can switch to the cold outreach, which is a list of 50 to 75. You give us a list of 75, we clean it, we load it, so that what we find is usually on a list of 75, you don't have more than 50 clean on a cold list. So your email batches are 50 and lower. Once you get a warm audience and you start talking to them differently, you can still use the same done-for-you campaigns. But you need to know in how you're framing it and how you're phrasing it and in your batch lists that you can send up to a single email, up to 500 contacts a day on that warm list and the goal being of course all the way through to get them into hot and once you're hot, there's no limit. Does volume different from warm to cold? Absolutely. Yes cold is unsolicited. It's high-risk, low-volume precision targeting. That's the 50 and below. Warm is a lower risk. You can send a higher volume, broader reach and again, hot is unlimited.
📌 Selling Multiple Products
[1:02:28] Vanessa: If I'm going too fast, let me know but we're at one o'clock. So I think we're gonna have to split this into two. Can I sell one more, more than one thing? Yes. This goes back to the multiple niches with proper segmentation. So the solution to this I had spoken about this—not sending two offers to the same person. So what are you gonna do? So when you are loading a list and you're sending it, if once you start to send to more than one offer, more than one niche, etc., you're going to want to start segmenting your list with tags—tagged by interest. So if you're emailing HVAC companies an HVAC local marketing package, when that campaign is going you need to go in and tag all of those contacts HVAC, HVAC Atlanta, Georgia, right? Then if you import another list or use a done-for-you service to pull in another list that's roofers in Maryland, once that list gets loaded, you go in, you tag all of those as roofer in Maryland. So then in the future, when you look at who's warm, you see warm roofers in Maryland. And then you can send them so you don't send them HVAC offers. Does that make sense? That's what we're talking about creating segmentations with tags.
📌 Open Q&A Session
[1:04:05] Vanessa: All right. Okay. So I'm going to not do any more slides. I'm going to come into chat, do some Q&A for 10 or 15 minutes and give you back your day because I've already gone over. I want to thank you for your patience with me. I know I get long-winded. I just want to make sure I'm giving you everything you need. So let me do some real quick Q&A. And if you have to go, I absolutely understand. Thank you for staying with me past one. We will have another call next Monday. We will do more of these questions and answers. Same format next week. So Q&A, can you provide advice on how—oh I already read that one, sorry. That was about domain for making your web pages and yes we will talk about that.
[1:04:41] Vanessa: So let's say I own smallbatch.com, should I use that domain as my sending domain for emails or should I purchase something like smallbatch.org as my sending? Martin, really great question. I will answer it shortly because we do have a very long explanation in the training. And the answer is absolutely not. If you are running a business off a .com, right, and this is where real paying clients are talking to you, where your invoices go, where your account is managed from, where your QuickBooks is registered to—if that is smallbatch.com, absolutely do not send cold emails from that .com, all right? Yes, you can get a smallbatch.org. So if a recipient of an email, a cold email goes, oh, smallbatch, what's that? And they search smallbatch or they go to smallbatch.org, you can redirect that .org to resolve and open your smallbatch.com domain, but you never want to send from your primary business domain because even though we follow all the rules, it is possible that your domain might get burned, might get blacklisted, and you do not want a negative reputation tied to your actual business URL. So yes, the solution is to get a .org, .info, .biz, .net, etc. that echoes your primary business domain so that you are safe, okay?
[1:06:13] Vanessa: When we upgrade to Pro, yes, all of the features—you choose which level you want and yes you get them all. Let's see.
📌 Done-For-You Campaign Content
[1:06:25] Vanessa: Okay, on the done-for-you campaigns we go onboarding, order fulfillment, reactivation, how much hands-on is in a campaign or recommended the revenue generators as affiliate solutions. Okay Richard, so the campaigns that we build are really focused on local marketing. The easiest way to get into email marketing slash local marketing is to help businesses get more customers. So all of our campaigns, it is also the most general content that we can provide for you, right? If you are selling an affiliate product, that is very specific to you. Not all small batch system members are going to be selling that affiliate product. So I can't create content on done-for-you campaigns for a specific affiliate product because it's not applicable. What I can do is teach everyone how to help local businesses get more customers by selling them the service of small batch. The concept here is that you use small batch to reach out to small businesses, local businesses offering to help them get more customers. When they take you up on that and they write you back and they say, hey, yeah, how can you help me get more customers? You say, I will email your current list of customers, your list, people who have opted into your list, I will email them a coupon for a free cup of coffee, right? You work with that business to help them develop an irresistible offer, and then you mail their cold list, because if they're reaching out to you, then they're probably not already marketing, right? So they have a cold list. You use the same principles to reach out to their cold lists as you use to reach out to them. And the beauty of it is, is you can say, you know this works, I use this tactic to get in touch with you. Right? They called you off a cold email, boom, they know it works, they are their own social proof. So, the campaigns that I have written and provided inside the Small Batch system are reaching out to a local business and reactivating their list using these done-for-you campaigns. So, that is what those email campaigns are about. Order fulfillment is just instructions to the local business what to expect—it's basically a nurture campaign. So, inside SmallBatch, we do have a lot of training on that and we can get into it deeper if you're interested in local marketing, cold email, but that's the cliff notes.
[1:09:09] James says, this call is chock full of golden nuggets. Thank you and critical information. Thank you. My question is, how long until this recording is fully rendered and placed in the SBS members area? 24 hours. Give me 24 hours every Monday to render, we get the transcript loaded, so this time tomorrow you will have a replay in the members area.
[1:09:28] Vanessa: You're very welcome Steve says great to get a refresher. Awesome. Thank you, Steve. I really appreciate that. I don't want to be boring, but you know, hate to rehash, but you know every time we learn maybe we learn something new.
[1:09:44] Vanessa: I've been a member for a long time. Haven't done anything. Please tell this little head how to start so I don't attempt to eat everything at the smorgasbord at once. David, that's hilarious. Logging into smallbatchsystem.com. Go through the complete done-for-you walkthrough, start at the beginning, treat this as it's brand new. Warm up a domain, take a campaign. I highly recommend this new one that Brian will be releasing. Hopefully this week, as soon as this call ends, I'm going to follow up on that NDA. But the very first thing you should do is make sure you've got a domain, you've got an e-mail address set up and that we can warm up that e-mail for you. That's step one, absolutely.
[1:10:23] Kevin says, I stuck to the script today pretty well. There were just too many questions. Yep. But I love the way you explain things. Thank you. As well as your general upbeat, cheerful personality. And I love it when I start reading what I think is a question and I get a compliment. Kevin, I really appreciate it. Thank you.
📌 Servicing Local Business Clients
[1:10:40] Vanessa: So are we warming up their cold lists somehow first when we start actually helping them? Kat, yes, yes, yes, yes. So you're taking their cold lists and you're sending their cold lists 50 per day through an email that you set up for them. So you would get a domain that's similar to their domain account. We're talking about servicing local businesses. Sorry if I jumped over that hurdle. So you would set up a domain in your pro account because if you're servicing customers you definitely need a pro account. In your pro account, you set up a sub account or a domain that's specific to your client and you start loading their list 50 at a time, clean it, mail it, 50 at a time using a campaign that you have customized for them. You can use a done-for-you campaign that I've already written as your starting point and you go to them and say, hey, here's a draft. Here's a campaign I wrote for you. Let's work together to put together an irresistible offer. Let's make sure this messaging is on brand, right? You don't ever want to speak for them without their approval, but then you start mailing their cold lists 50 at a time this irresistible offer. Click here for a coupon, et cetera. Find a way to measure the results so that you can say, hey, look, we reactivated a thousand of your customers. How much money do you think we made you with those thousand customers? And then after you have warmed up this domain for them with their cold emails, right, their cold email list, then you can start emailing consumers in the area, that same offer, once you know that the offer works and it's landing and people like it, then you can start building their customer base rather than just reactivating their customer base. But again, that's a little in the weeds. But yes, Kat, that's what you do.
[1:12:29] Vanessa: You've mentioned in the past that this is also for affiliate marketing and for our own digital offers, Carly. Yes, absolutely. 100%. Yes. The content I can write for you is just more general. So, the content I've done in the done-for-you emails is on local marketing. If you are marketing for an affiliate, 99% of the time, they give you email campaigns that they endorse for you to use to market their product, right? They write it for you, they give it to you. When you are using the done-for-you services, and I've got training on how to do this inside the done-for-you walkthrough and in last Monday's call, so I'm not going to show it—I'm not going to do it—you simply say, I have my own campaign, you click that radio button, it opens up a field for you to provide a file. So if this affiliate agent has given you emails, or if you've written your own emails for this affiliate product, we will still perform the done-for-you services for you, you simply upload that content as a Word document to us. We will check it for spam, we will still upload your list, we'll still clean your list, we'll—you just provide that specific content to the offer you want to market. That includes if you create your own digital offer. Make sense? Let me know if you want me to talk more about that. I have to get a sip of water. I'm parched.
[1:13:55] Vanessa: Okay, Brett's telling me you're using Instantly, okay, and planning on purchasing 10 domains, okay, to scale to 1,000 emails per day shortly. Do you know what CRM system I would need for that volume? Instantly is a CRM system, so if you're using instantly CRM, that answers your question. So if I'm misunderstanding your question, please help me and I'll circle back.
[1:14:21] Vanessa: These live conversations are so valuable and informative that you are inspired to spend all your time on the Small Batch system. I love that, Sven. You're very welcome. He says, thank you, Vanessa, for your personality, experience, and knowledge and sharing. You're very welcome. This is the most gratifying, rewarding part of my job. So this is a pleasure. As long as I can keep coming up with content that's helpful to you guys and I'm not wasting your time, I will do these calls forever. It really is the best part of my week.
[1:14:55] Vanessa: I got a reminder for a training at 4 PM Eastern. Is that different? I'll say I don't know why you got that. Our calls are at noon and I think I fixed it. Did it come from an email or is that a Google event like a Google calendar, iCal? It could be that when these first came out and they came out with the wrong time that if you clicked set up a reminder it set it up for the wrong time so you might just have to delete that and set up a new reminder. Our calls are noon Eastern. We don't—I don't do anything at four o'clock. I'm out of here till 6:30. I always do the calls earlier.
[1:15:35] Vanessa: You're all very welcome. I'm not going to read all the thank yous. I want you to know I am reading them and I appreciate them very very much. Antonin, okay, I'm not gonna read that one, but that's really funny. I'm glad everything makes sense, Carla. Very good.
[1:15:48] Vanessa: Okay, so I think everybody's telling me that the training today was great. There aren't any more questions. Okay, Kevin says the reminder is old. I haven't—I've seen one at that time since yesterday. Fantastic, thank you. I really hate that I caused any confusion getting that wrong last week.
📌 Multiple Domain Strategy
[1:16:04] Vanessa: I bought a domain that sounds more like the MMO niche, and that's make money online. And I will also be doing local businesses. Should I purchase another domain? Carla, you can. You can. It's really, it comes down to how you want to represent yourself online. So if you are marketing to people who want to make money and you want to establish yourself as a make money online expert, then yes, setting up that domain and making a website, showcasing yourself in that very specific niche, yes. If the alternative, if the secondary is local marketing, then yes, okay. Consider you could just market yourself as a marketing person, a marketer. So make money online is marketing, local business is marketing. You could have different pages on the same domain. It really comes down to how you want to present yourself and how much you want to manage. Do you want to keep up with two websites, two domains, et cetera? Not everybody does, right? Don't make things harder for yourself out of the gate. If you make things too complex and too difficult when you're starting, it makes you wanna give up, right? When you get frustrated. So my advice, keep it as simple as possible until you absolutely master that and then add something else, right? If you try to do too much at once, it will get frustrating.
[1:17:33] Vanessa: Instantly CRM is an additional price starting at $47 a month beyond buying the email plan. Gary, that is great input for folks looking at Instantly. I love Instantly, it's a really great CRM. I just like ours better. But yes, they do nickel and dime you, that is true.
[1:17:51] Vanessa: I'm in Facebook jail. Are the updates in your Facebook group also updated in the SMS back office? I don't know what SMS is—is that text? Do you mean small batch system, Amy? Yes. Any updates we do, we email and yes, everything is updated in the members area and we talk about them on these calls. So as long as you are on these calls or watching the replays of this call, you will stay current and do watch your email. Add help@getsupport.biz to save senders. Maybe make it never spam, maybe priority or inbox to make sure you hear from us.
[1:18:28] Vanessa: Yep, Jose, that was an old reminder then, I am sorry.
📌 Preparing for Brian's Offer
[1:18:31] Vanessa: Let's say local business is the cosmetic dentist. Yes, yes, that would be a local business, got it.
[1:18:40] Vanessa: If we want to buy a domain for Brian's new offer to start warming it up, could you give us at least very generic idea of what that domain could be? Brett, I cannot. But I have been sworn to secrecy under penalty of getting fired. But I can tell you, I do recommend that you just get a domain on how you want to represent yourself as an authority in helping local businesses. Right? So it doesn't have to be niche specific or offer specific. It can be just around helping American businesses. How about that? Is that helpful? I don't mean to be obtuse. I don't want to be mysterious. I want to be helpful, but I also don't want to get in trouble.
[1:19:27] Vanessa: Okay. Okay. So set a rule for next week. No Super Bowl commentary. LOL. Look, the Chiefs aren't in it. I'm not watching Travis and Taylor won't be in the box. So I've got no interest. I've got no reason to watch the Super Bowl. My husband might. I might be peripherally aware that it's happening.
📌 CRM Migration and Strategy
[1:19:52] Vanessa: I currently have instantly from my done-for-you AI consulting agency. Can I cancel that subscription and migrate everything over to you? I just don't know how the email campaigns will continue working. I'm very new at this. Any help and guidance would be appreciated. Asmath. Are you currently running emails through instantly? If you're just paying for it and it's sitting there, don't do that. If you're not using it, don't use it. If you are using it, there might be a way for you to benefit from having both. If you are, let's see, so small batch is not really an expense for the CRM, right? You're paying for the done-for-you services, the CRM is yours. You could use the small batch as your cold email funnel and as they get warm, move them over to instantly and then instantly is where you mail much larger batches because you know everybody in instantly is warm. That is a idea. That's an idea. If you don't want to keep everything in the small batch CRM, to keep things simple, which is my preference, I would say if you're paying for anything, upgrade your CRM to pro and just use it because I think it's a better option. I think the automation is better. We can help you more and then you're not paying for two.
[1:21:26] Vanessa: Haha, I think I just got best friend with Kevin. Kevin says, “Chiefs, you too. I knew there was a reason I liked you so much.” Well, I just gotta tell you it's not because of football. It's because I'm a swifty and I know I might lose a few of you with that. It's a polarizing position. But I do, I do watch him and I cheer so…
[1:21:45] Vanessa: Okay, Asmath likes that strategy. All right, everybody, I am creeping up on taking over all of your day. I wanna thank you again for your time. I have answered all the questions. We have gotten just to the point where we're all just chitchatting. And so I want to give you back your time so that you can be efficient and proficient and sufficient. So go, have a great day. We will pick up on slide 46 next Monday. I'm gonna get this rendered and published into the small batch system members only tab so that you can review this replay on 2X speed, read the transcript, however you'd like to consume it. And if you have any need to continue any part of this conversation in the Facebook group, please do so. We're in there all the time, we're there to help and we can expand and chat and hang out there too.
[1:22:34] Chu asks, how do I know if I have the upgraded CRM? Chu, if you haven't bought it, then you don't have it. So inside the small batch system there is a link called upgrade to pro that tells you everything you need to know about upgrading to the Pro CRM. Okay Kat, I had a good time too. I'm glad you had fun.
[1:22:53] Vanessa: All right, everybody. That's it. Good luck. God bless. Have a great time. We'll see you next week. Thank you so much. Bye. Bye.
